SHIPPING & RETURNS
Return product
We provide a 7-day return and exchange guarantee foronline shopping. Most of the products purchased online are entitled to a 7-dayreturn or return guarantee (subject to the shipping company's delivery approvalrecord). Please contact us before returning.
Non-returnableproduct
The followingsituations or products do not accept returns for refunds or exchanges:
- The producthas been received for more than 7 days.
- The producthas been opened or has been used (eg. the packaging tape or box has been tornoff).
- The product is not well packaged, damaged or incomplete.
- Any discounted products, clearance products or sale products state "no returns are accepted" in description.
- Any free or trial gifts.
- In case of any disputes, Helinic Limited. reserves the right of final decision without objection.
Refund Policy
Please note that we must check and verify the return products before returning or refunding. If we find that the situation does not meet our return policy, products will not be returned or refunded, and Helinic Limited. will not be responsible for returning the goods.
Shipping and handling charges for the original order will not be refunded, sorry for the inconvenience.
If your return the product has promotional gifts or special purchase products, you must also return the them together, otherwise the refund will not be processed. If an accompanying gift is not returned, we will deduct the value of the gift or special offer upon refund.